Acceptable Use Policy
The content rules, banned categories, reporting and moderation for apt duo ai.
apt duo ai (the "Service", "we", "us") is run by TangLing, an individual (sole trader) under the laws of the People's Republic of China, trading as apt duo ai. This Acceptable Use Policy ("Policy") is the public content policy for videos made with the Service. It applies to every photo you add, every setting you submit and every video the Service generates, stores or delivers.
This Policy adds to section 10 of the Terms of Service. Using the Service means you accept both.
1. What this Policy covers
- Videos: the short template videos, with audio, generated from your photos.
- Images: the photos you add as inputs.
- Your input: generation settings such as the frame (9:16, 16:9 or 1:1) and any other instructions you send.
- Storage and delivery: the videos and job records we keep so you can download or resume a job.
The generation models are provided by KIE.ai / MiniMax H3. Every output is AI-generated, so never present one as a recording of a real event.
2. Banned categories
You may not use the Service to generate any of these six categories:
- Sexual or NSFW content
- Violent or gory content
- Hate speech
- Child sexual abuse material (CSAM) or any other content that endangers children
- Unauthorized impersonation or a misleading likeness
- Copyright or trademark infringement
2.1 Zero tolerance
We remove the following as soon as we find it and may report it to the relevant authorities:
- CSAM or any sexual content involving a minor. Never add photos of minors.
- Content that promotes or helps terrorism, extremism or mass violence.
- Instructions for building weapons of mass destruction.
- Content that incites genocide or ethnic hatred.
- Sexual imagery of a real person made without their consent.
- Anything else that is illegal under the laws of the People's Republic of China or of the place where you use the Service.
2.2 Restricted uses
The Service is a consumer video tool. The following are not offered and will be refused or removed if they appear:
- Adult or pornographic use. There is no age-gated adult mode.
- Graphic violence, even when framed as fiction or education.
- Misleading political depictions of real public figures.
- Outputs presented as licensed medical, legal or financial advice.
2.3 Other banned conduct
- Creating or spreading false information or rumors.
- Impersonating a real person, brand or institution.
- Infringing intellectual property, publicity or privacy rights.
- Passing off AI output as human-made work in order to deceive.
- Bulk spam or fraudulent generation.
- Jailbreaking or otherwise trying to get around safety filters.
3. How we moderate
We combine the automatic filters of our video provider, human review and regular sampling. Raw model output never reaches you without passing the provider safety layer.
Automatic screening is performed by the video provider on every request: uploaded photos and request data are checked when a job is submitted, generated videos pass through the provider safety layer before a job is marked complete, and repeated failed or abusive jobs can be rate-limited or blocked. We do not run a separate automatic classifier of our own.
The safety tools in use are the KIE.ai / MiniMax H3 filters on image inputs and video outputs. Jobs the provider rejects as unsafe are never delivered.
Human review: anything flagged by a filter or a user report is reviewed by the operator (TangLing, apt duo ai trust and safety). Reports sent to support@aptvideo.app are read by a person, judged against this Policy and kept confidential.
Sampling: we regularly check a sample of recent jobs to test filter accuracy and tighten blocks where needed.
3.1 Severity levels
| Level | Examples | What happens |
|---|---|---|
| L1 Critical | Child safety, terrorism, non-consensual sexual imagery of a real person | Blocked automatically where possible, confirmed by a person, immediate ban and a report to the authorities when required |
| L2 High | Confirmed NSFW content, gore, hate, impersonation or clear IP theft | Priority human review, content removed, account suspended |
| L3 Medium | Other breaches of this Policy | Human review, a warning and removal |
| L4 Low | Minor or first-time issues found through a report | A warning and a request to correct |
4. What you can report
- Generated videos or uploaded photos that break this Policy.
- L1 issues: child safety, terrorism or non-consensual sexual imagery of a real person.
- AI impersonation or other misuse of your likeness, name or rights.
We keep the reporter's identity confidential unless the law requires otherwise, judge each report against this Policy rather than against who sent it, and may treat bad-faith or false reports as a breach of this Policy.
5. How to report
Email is the official channel, and a person monitors it. There is no in-app report button yet.
- Email: support@aptvideo.app
- Subject line: begin with "AUP report" so we can sort it quickly. For child safety or terrorism, use "AUP report L1" and we will handle it first.
- Include: your account email if you have one, the job or video link if available, the category (NSFW, violence, hate, CSAM, impersonation or copyright) and any evidence you can share.
6. Response times
| Level | First response | Action taken |
|---|---|---|
| L1 Critical | Within 2 hours | Within 24 hours |
| L2 High | Within 24 hours | Within 3 business days |
| L3 Medium | Within 3 business days | Within 7 business days |
| L4 Low | Within 5 business days | Within 15 business days |
If we need longer, we tell the reporter why. Each report is received, acknowledged, graded L1 to L4, reviewed automatically or by a person, decided, enforced, and the reporter is told the outcome when we have a contact address.
Business days are Monday to Friday, China Standard Time, excluding public holidays in the People's Republic of China. L1 reports still follow the hourly window above.
7. Enforcement
- Warning: for a first minor breach, and we may ask you to delete or stop using the output.
- Removal: we delete or disable the video and related files.
- Feature limits: we reduce or block further generations.
- Suspension: a temporary lock while we review an L2 or repeated breach.
- Permanent ban: for L1 or repeated L2 breaches.
- Legal referral: we report suspected illegal L1 activity to the relevant authorities and cooperate with lawful investigations.
Unused credits are not refunded when we close an account for a material breach, unless the law requires it. See the Refund Policy.
8. Appeals
If you disagree with a decision, email support@aptvideo.app within 15 days of the notice with the subject "AUP appeal". Include the decision, your account email and why you think it was wrong.
We finish a second review within 10 business days. It is a fresh look at the original material, not a repeat of the first decision.
9. Changes
Material changes to this Policy take effect at least 14 days after we update the date on this page and, where we have your email, notify your account address. Using the Service after that date means you accept them.
10. Contact
- Content safety, reports and appeals: support@aptvideo.app
- Operator: TangLing (individual, sole trader), trading as apt duo ai
- Website: https://aptvideo.app
This Policy sets the content rules for the Service. It is not legal advice.