Privacy Policy
What apt duo ai collects when you use it, why we need it, and who else sees it.
apt duo ai (the "Service", "we", "us") is run by TangLing, an individual (sole trader) under the laws of the People's Republic of China, trading as apt duo ai. This policy covers the personal information we handle when you use https://aptvideo.app.
Please read it before using the Service. If we make a material change, we will email the address on your account or post a notice on the site at least 15 days before it takes effect.
1. Who is responsible for your data
- Operator: TangLing, an individual (sole trader) under the laws of the People's Republic of China, trading as apt duo ai
- Privacy and support contact: support@aptvideo.app
- Website: https://aptvideo.app
- Registered business address: none (individual operator)
- Data protection officer: not appointed
2. What we collect
Information you give us:
- Account details: your name, email address and sign-in data, including the Google profile fields you allow when you sign in with Google.
- Photos: the performer images you add to a template. Add only photos you are allowed to use, and never photos of minors.
- Generation settings: the template, the frame (9:16, 16:9 or 1:1) and related job options.
- Payment records: amount, status and order references. We never store full card numbers.
- Support messages: the emails and feedback you send us.
Information collected automatically: IP address, browser, device type, operating system and time zone, plus pages visited, features used, session length, and error and performance logs.
Photos you stage in the browser stay on your device until you start a generation.
We do not collect your precise location.
3. Why we use it
| Purpose | Legal basis |
|---|---|
| Running your account and generating your videos | Contract |
| Selling credit packs and keeping purchase records | Contract |
| Answering support requests | Contract or legitimate interests |
| Service messages about billing, security and policy changes | Legitimate interests |
| Security, abuse prevention and blocking photos of minors | Legitimate interests |
| Product analytics, only when Google Analytics is switched on | Legitimate interests |
| Meeting legal duties | Legal obligation |
We may also use aggregated or de-identified data that cannot be linked back to you.
4. Cookies
| Type | What it does | Can you turn it off |
|---|---|---|
| Strictly necessary | Keeps you signed in and runs core features | No |
| Functional | Remembers language and similar choices | Yes, in your browser |
| Analytics | Usage statistics, only when Google Analytics is configured | Yes, in your browser or with the Google Analytics opt-out |
| Marketing | Not used | Not applicable |
If no Google Analytics measurement ID is configured, the analytics script is not loaded at all.
5. Who we share it with
We do not sell personal information, including a "sale" as defined by laws such as the CCPA. We share it only with:
- Service providers that may use it only to run the Service: hosting (Cloudflare), video generation (KIE.ai / MiniMax H3), sign-in (Google, if you choose it) and payments. Card details are handled only by our PCI-DSS payment processor, Waffo Pancake, and never reach our servers.
- Authorities, when the law requires it or to protect users and the Service.
- A buyer or successor, if the Service is sold or transferred, with notice to you and the same protections.
- Anyone else, only with your prior consent.
Your photos and the selected template are sent to KIE.ai / MiniMax H3 only to produce your video.
6. Security
- All traffic uses TLS (HTTPS).
- Passwords are hashed and secrets are kept as platform secrets, never in page content.
- Access follows the least-privilege principle.
- If a breach affects your rights, we will tell you, and the regulator where required, within 72 hours of learning about it.
Please keep your login details to yourself.
7. How long we keep it
| Data | Kept for | Afterwards |
|---|---|---|
| Account | While your account is open, plus 90 days after you close it | Deleted or anonymized |
| Orders and invoices | 7 years, for tax and accounting | Deleted or archived |
| Support emails | 2 years | Securely deleted |
| Security and error logs | 12 months | Securely deleted |
| Photos and finished videos | While your account is open, or until you ask us to delete them | Deleted |
| Temporary files at KIE.ai / MiniMax H3 | Only as long as the job needs | The provider's deletion cycle |
| Photos staged in your browser | Until you clear site data | You decide |
8. Your rights
Write to support@aptvideo.app and we will reply within 30 calendar days.
| Right | What it means |
|---|---|
| Be informed | Know what we collect and why |
| Access | Get a copy of your personal information |
| Correction | Fix information that is wrong or incomplete |
| Deletion | Have your data deleted where the law allows |
| Restriction | Pause processing in certain cases |
| Portability | Receive your data in a machine-readable format |
| Objection | Object to processing based on legitimate interests or to marketing |
| Withdraw consent | Withdraw any consent you gave earlier |
If you think we handled a request badly, you can complain to your local data protection authority. You can also delete your account yourself from the account management area of your dashboard.
9. Marketing email
We do not send marketing email by default. Receipts, security alerts and policy notices are service messages, not marketing, and continue while you have an account. If we ever offer optional marketing, it will need your consent and include an unsubscribe link.
10. International transfers
Our servers and vendors, including Cloudflare, Google, KIE.ai / MiniMax H3 and Waffo Pancake, may process data in the United States and other countries. Where required, we rely on safeguards such as Standard Contractual Clauses and on providers that offer adequate protection.
11. Children
The Service is only for people aged 18 or over. We do not knowingly collect information from anyone younger. If you believe a child has sent us data or photos, email us and we will delete them.
12. Third-party services
Google sign-in, Google Analytics, KIE.ai / MiniMax H3, Cloudflare and Waffo Pancake each have their own privacy policies. This policy covers only the information we collect, and we are not responsible for how those third parties handle data.
13. Changes to this policy
We will announce material changes on the site or by email at least 15 days in advance and update the date at the top of this page. Using the Service after that date means you accept the new version.
14. Contact
- Privacy and support: support@aptvideo.app
- Operator: TangLing, an individual (sole trader) under the laws of the People's Republic of China, trading as apt duo ai
- Hours: by email, usually answered within 2 business days, Monday to Friday, China Standard Time
- Website: https://aptvideo.app