Terms of Service

1. Agreeing to these terms

apt duo ai (the "Service") is provided at https://aptvideo.app by TangLing, an individual (sole trader) under the laws of the People's Republic of China, trading as apt duo ai (the "Operator", "we", "us").

These Terms of Service ("Terms") cover your use of the Service, including creating an account, buying credit packs, adding photos and generating videos.

By creating an account, buying credits or using the Service, you confirm that you are at least 18 years old, that you have read and accept these Terms and our Privacy Policy, and that you can enter this agreement for yourself.

If you do not agree, please do not use the Service. Continuing to use it after an update means you accept the updated Terms.

2. What the Service does

The Service is online software that turns the photos you add into a short video with audio, based on a fixed template. Each template sets how many photos it needs (one to five), which role each photo plays and which frames are available (9:16, 16:9 or 1:1).

It is a digital, intangible product. Access begins once payment is confirmed. Refunds follow section 7 and the Refund Policy.

Videos are generated by third-party AI providers, including KIE.ai / MiniMax H3. Their performance and availability can affect the Service, and we will tell users about major outages when we can.

3. Your account

Give accurate account information. You are responsible for your login details and for everything done through your account.

• If you notice unauthorized use, email support@aptvideo.app right away.
• Do not share your login.
• Keep a working email address on file for billing notices.
• If you sign up on behalf of an organization, you confirm that you are allowed to bind it.

4. Credits and packs

The Service runs on credits. Each finished video with audio costs 26 credits, whatever the template or frame. Credits are sold in one-time packs, and current packs and prices are listed on the Pricing page.

There is no subscription and no automatic renewal.

5. Billing and payment

Every pack is a single purchase. Completing checkout authorizes us to charge the amount shown there. We do not keep your card for later charges and never top up credits automatically.

Prices exclude applicable taxes unless we say otherwise. Any tax that applies may be added at checkout.

Card details are handled only by our PCI-DSS payment processor, Waffo Pancake. Full card numbers are never stored on our servers.

6. How long credits last and closing your account

Purchased credits do not expire while your account stays open, unless a specific offer says otherwise.

Because packs are not subscriptions, there is nothing to cancel. You can close your account at any time:

• In the product: delete your account from the account management area of your dashboard. It takes effect immediately and signs you out.
• By email: send a closure request from your account email to support@aptvideo.app.

After closure, unused credits remain available for 90 days and then lapse, unless the law requires a refund.

If we close an account for a material breach of these Terms, unused credits are not refunded unless the law requires it.

7. Refunds

Credits that have been used are not refunded, except in these cases:

• Unused pack within 7 days: a full refund if no credits from that purchase have been used.
• Duplicate charge: the duplicate is refunded in full.
• Failed generation: the 26 credits for that job go back to your balance. This is a credit return, not a cash refund.
• Statutory rights in the EU, UK and Australia: a first-time buyer keeps the 14-day withdrawal right until credits are first used.

To ask for a refund, email support@aptvideo.app with your account email and transaction ID. We confirm within 2 business days and process eligible refunds within 5 to 10 business days.

The full policy is at https://aptvideo.app/refund-policy, and a short version appears on the Pricing page before you pay.

8. Billing disputes

If a charge looks wrong, email support@aptvideo.app before contacting your bank. We reply within 2 business days and correct confirmed billing errors within 5 business days.

9. AI content and intellectual property

Your output: subject to these Terms, the video made from your photos ("Output") belongs to you, and you may use it for any lawful purpose allowed by section 10.

Your input: by adding photos ("Input"), you give us a limited, non-exclusive license to use them only to provide the Service to you, including sending them to the generation providers named above. We do not use your Input to train our own AI models.

Provider models: Outputs depend on KIE.ai / MiniMax H3 models. We do not promise a particular likeness, quality or result, and beyond the refunds in section 7 we are not liable for third-party model output.

Accuracy: AI output can be wrong or surprising. Watch the video before you post or rely on it.

The Service software, templates, branding and site content remain ours.

10. Acceptable use

Use the Service only for lawful purposes. The full content rules are in the Acceptable Use Policy. You may not use the Service to generate any of these six categories:

• Sexual or NSFW content
• Violent or gory content
• Hate speech
• Child sexual abuse material (CSAM) or any other content that endangers children
• Unauthorized impersonation or a misleading likeness of a real person
• Copyright or trademark infringement

You also may not: add photos of minors or photos you have no right to use; build malware, phishing or attack tools; bypass security, jailbreak filters or disrupt the Service; resell or sublicense access without our written approval; break the law or card-network rules; use Inputs, Outputs or model responses to train, fine-tune, benchmark, distill or otherwise build a competing AI model; scrape Outputs at scale beyond your own licensed use; or present AI output as the work of a licensed professional where that could cause harm.

To report a problem, email support@aptvideo.app with the subject "AUP report". Moderation, response times and appeals are described in the Acceptable Use Policy.

11. Privacy and security

The Privacy Policy also applies to your use of the Service. Card details are processed by Waffo Pancake and are not stored on our servers. After an account is closed, we keep its data for 90 days and then delete or anonymize it as the Privacy Policy describes.

12. Disclaimers and limits of liability

The Service is provided "as is" and "as available", with no warranty of merchantability, fitness for a particular purpose or accuracy of AI output.

Outputs are not legal, medical, financial or other professional advice.

To the fullest extent the law allows, we are not liable for indirect, incidental, consequential or punitive damages, and our total liability is limited to what you paid us in the 12 months before the claim.

13. Term and termination

These Terms apply for as long as you use the Service. We may suspend or close an account for a material breach, suspected fraud or a legal requirement. If we shut down the Service for any reason other than your breach, we will refund unused prepaid credits.

You can close your account from your dashboard or by emailing support@aptvideo.app.

14. Governing law

These Terms are governed by the laws of the People's Republic of China. Before starting a formal claim, please email support@aptvideo.app so we can try to resolve the issue informally.

15. Changes

We may update these Terms. Material changes take effect at least 14 days after we email your account address and update the date on this page, and using the Service after that date means you accept them. If any clause is found invalid, the rest remains in force. These Terms and the Privacy Policy are the entire agreement between you and us.

16. Contact

• Support, billing, refunds, account closure, legal, security and AUP reports: support@aptvideo.app
• Hours: by email, usually answered within 2 business days, Monday to Friday, China Standard Time. Critical AUP reports follow the faster times in the Acceptable Use Policy.
• Website: https://aptvideo.app
• Card statements: charges are processed by Waffo Pancake for apt duo ai.

Paying at checkout or using the Service means you have read and accept these Terms.