Refund Policy
When apt duo ai refunds a one-time credit pack, and how to ask for it.
This Refund Policy is part of the Terms of Service and applies to the one-time credit packs sold at https://aptvideo.app. There is no subscription. A short version is shown on the Pricing page before you pay.
apt duo ai is run by TangLing, an individual (sole trader) under the laws of the People's Republic of China, trading as apt duo ai. Card payments are processed by Waffo Pancake, and we never store full card numbers.
What we refund
- An unused pack within 7 days. If no credits from a purchase have been used within 7 days of buying it, you can ask for a full refund.
- A duplicate charge. A charge caused by a billing error is refunded in full.
- Statutory cooling-off in the EU, UK and Australia. A first-time consumer keeps the 14-day withdrawal right until credits from that purchase are first used. After first use, the right no longer applies.
If a generation fails, the 26 credits for that job go back to your balance. That is a credit return, not a cash refund.
What we do not refund
- Credits already spent on a generation, apart from the failed-job credit return above.
- A change of mind after you have generated a video from the pack.
- Accounts closed for a material breach of the Terms.
How to ask for a refund
Email support@aptvideo.app from your account email and include:
- Your account email
- The transaction ID, or the approximate purchase time and amount
- The reason: unused pack, duplicate charge or statutory right
We confirm within 2 business days and send eligible refunds to the original payment method within 5 to 10 business days.
Please contact us before filing a chargeback, because a chargeback can delay or prevent a goodwill refund.